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Update
FavouriteUncle!Jim called over earlier to look at the router - his verdict is that, seeing as the power light has come back on there, and there is also a power light on the IDU unit, it's not the router that is broken; in fact the problem is that there's no signal coming from the roof antenna to the router.
Which means that tomorrow, I get to ring the incompetant shower of shysters again, though armed with a bit more techie knowledge this time!!!
(And if all else fails I'll patch them through to FavouriteUncle!Jim so he can really give out to them!)
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